We are committed to providing you with an exceptional shopping experience and we want you to be delighted with your purchase. As part of that commitment we offer a 100% money back guarantee if you are not completely satisfied with your purchase for whatever reason.

Goods can be returned within 14 days of dispatch for a full refund or exchange (excluding any return postal charges) subject to the following terms and conditions:

      * Goods must be returned in perfect re-saleable condition, that means unworn, labelling attached, all packaging complete and free from make-up and perfume traces.
      * No refund or exchange will be made until the goods have been received back.
      * We strongly advise that you use a postal service which gives you re-course should the item get lost in transit.
      * High value goods should be sent insured.
      * The parcel remains your responsibility until it reaches us.

Faulty goods are not time limited.

You will find a returns form inside your parcel. Please fill this in, enclose it with the goods and your original receipt and send the parcel to:-

Organic Baby Clothes Direct
3 Kilvarragh
Dublin Road
Newry
Co. Down
BT35 8XD

Call us or e-mail us if you require a replacement returns form.

Returns are processed as soon as they arrive, however we will endeavour to refund you or exchange your order within 7 working days or in any event within 30 days.

All enquires please call +44 (0)28 3025 7767 or e-mail enquiries@organicbabyclothesdirect.com